How to use Zapptax
Most frequent questions
1. What is tax-free shopping?
2. Meet Zapptax!
3. How does Zapptax work?
4. What are the benefits for my customer?
5. Where can my customer find full details about how Zapptax works?
6. How does my customer know where to go and what to do at the airport or border?
7. How long does it take for my customer to get their refund?
8. Can my customer track their refund status?
9. I'm a retailer, what do I need to do?
10. In which countries can I offer tax-free shopping with Zapptax?
11. Which goods are eligible to tax-free shopping?
12. Can my customer get tax-free shopping from my e-commerce site?
13. Does my customer need to print their tax-free forms?
14. Does my customer need to spend at least €100 in my store in France to qualify for tax-free shopping?
15. Does my customer need to download the app for every store they shop in?
16. I’m part of a retail chain, and our group already uses a centralised tax-free operator. Can I still offer Zapptax to my customers?