In most cases, the VAT refund is processed within 1 to 2 weeks, among the fastest turnaround times on the market.
However, in rare cases, delays may occur due to factors beyond Zapptax’s control, such as longer processing times by national tax authorities (for monthly VAT credit reimbursements), or periods of exceptionally high volume (summer travel, end-of-year holidays). In such cases, refunds may take a few extra days or weeks.
🔎 Although exact timelines cannot be guaranteed, every validated tax-free form submitted through Zapptax since 2017 has been refunded, without exception.
As soon as the tax-free form is validated, the refund is guaranteed. If any delays arise, Zapptax ensures customers are kept informed and updated throughout the process.