Zapptax Retail

The tax-free shopping process with Zapptax is fast and effortless.

It’s based on three simple steps my international customer completes:

Upload photos of the Zapptax invoices they receive for their purchases.

Validate their tax-free form at a electronic kiosk (PABLO) or with a customs officer.

1. Download the free Zapptax app.
2. Upload photos of the Zapptax invoices they receive for their purchases.
3. Validate their tax-free form at a electronic kiosk (PABLO) or with a customs officer.

Step 1: customer downloads the app.

They download the Zapptax app for free on their smartphone, create an account, fill in their travel details, and they’re ready to go.

Step 2: I issue an invoice in the name of Zapptax for the customer’s purchase.

They simply take a photo of the invoice and upload it via the app.

Here’s the billing address to include, depending on the country of purchase:

SIRET: 830.041.844.00028 (sometimes requested)

VAT number (mandatory): 0670 776 774

A printed receipt with Zapptax mentioned on it can also be accepted as a valid invoice.

Customers can continue using the app in other stores as long as each time, they request a receipt or invoice made out to Zapptax.

Step 3: Customer generates and validates their tax-free form.

In France and Spain, these forms include a barcode and are available both in the app and by email.

Before boarding or crossing a land border, the customer scans the barcode directly from their phone at an electronic customs kiosk (called PABLO in France, DIVA in Spain).

Alternatively, they can present the barcode to a customs officer for manual or scanner-based validation.

- In France and Spain, these forms include a barcode and are available both in the app and by email.
- Before boarding or crossing a land border, the customer scans the barcode directly from their phone at an electronic customs kiosk (called PABLO in France, DIVA in Spain).
- Alternatively, they can present the barcode to a customs officer for manual or scanner-based validation.

🔎 Everything happens within the app, no need to print any documents.

Minimum spend thresholds per country:

France: total purchases must exceed €100 (across the entire trip, from one or multiple stores)

Belgium: total purchases must exceed €125

Spain: no minimum amount required

- France: total purchases must exceed €100 (across the entire trip, from one or multiple stores)
- Belgium: total purchases must exceed €125
- Spain: no minimum amount required

🔎 Once the form is validated, Zapptax is instantly notified by customs and handles the VAT refund directly to the customer's chosen payment method (bank transfer, credit card, PayPal, etc.).

3. How does Zapptax work?

Here’s how it works in detail:

Step 1: customer downloads the app.

Step 2: I issue an invoice in the name of Zapptax for the customer’s purchase.

Here’s the billing address to include, depending on the country of purchase:

Step 3: Customer generates and validates their tax-free form.

Minimum spend thresholds per country: